TQ-Systems USA Inc. Privacy Policy

Your privacy is important to us., TQ-Systems USA Inc. is committed to protecting your privacy and maintaining the integrity of any identifiable information (“Personal Information”) we collect about you.  The purpose of this Privacy Policy is to outline the steps we take to keep your Personal Information confidential, to inform you about how and why we collect Personal Information and to provide you with our contact information in case you have any questions or concerns arising out of our Privacy Policy.  

Protecting your privacy and maintaining the integrity of Personal Information means that: we will keep your information and the business you do with us in confidence; we will not sell, rent or loan your information to third parties; we will respect your privacy when we may contact you concerning various products and services which we make available to you from time to time; you will have control over how we obtain, use and under circumstances give out information about you; and you will have access to the information that we have about you.

Why TQ-Systems USA May Collect Personal Information: 

TQ-Systems USA Inc. collects Personal Information and uses it in order to:

  • Establish identity;
  • Perform necessary identity and security verifications;
  • Process transactions and conduct business;
  • Deliver products and services;
  • Provide customer support and services;
  • Provide ongoing service delivery;
  • Provide you with information;
  • Improve products, services and service delivery;
  • Better understand your needs, interests and suitability for various products and services;
  • Recommend specific products and services that may meet your needs;
  • Respond to issues, questions, and queries;
  • Protect you and us against errors or fraud; and
  • Co-operate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders. 

TQ-Systems USA Inc. will collect, use and may disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances; and endeavors to collect as little information as possible as may be necessary under the circumstances.  

Please note that aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Information.  TQ-Systems USA Inc. reserves the right to use aggregated information in any manner it determines, in its discretion, to be appropriate.  Use of such aggregated information may include, but not be limited to, the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe our product and service offerings, and assist in the marketing of our products and services.  Aggregated statistics and information will not contain Personal Information.

What Type of Personal Information TQ-Systems USA Inc. May Collect

TQ-Systems USA Inc. collects various types of Personal Information.  During the course of doing business or interacting with TQ-Systems USA Inc. or receiving products and services from or through TQ-Systems USA Inc., you may depending on the nature of the circumstances be asked to provide us with:

  • Geographic (physical) addresses;
  • Demographic information;
  • E-mail addresses;
  • Phone numbers or other contact information;
  • Names (first, and last or whatever the family identifying name is);
  • Shipping information;
  • Billing information;
  • Transaction history;
  • Web site usage preferences;
  • Feedback regarding our business, services, web site and public relations;
  • Source IP addresses;
  • Times and dates of access to Web site servers;
  • Language;
  • Personal preferences;
  • Product and service preferences;
  • Browsers types and configurations; and
  • Miscellaneous administrative and computer traffic information.  

Certain forms of information, such as government issued or private sector issued licenses, permits, certificates, cards, in the nature of driver’s licenses, social insurance/security number, passports, insurance cards, voucher numbers, and the like, although convenient for identification, is voluntary.  It is up to you whether you want to provide this, or other suitable identification, subject to any legal requirements. 

How Does TQ-Systems USA Inc. collect Personal Information 

We will only collect Personal Information that you have voluntarily provided to us or have agreed to have provided to us.  We will not collect any Personal Information about you without advising you accordingly (either by way of this Privacy Policy or by way of providing you with some other form of notice at the time we are requesting or collecting Personal Information), why and how that Personal Information is being collected and how such Personal Information will be used or disclosed.  TQ-Systems USA Inc. may collect Personal Information through a variety of means:

  • using our website;
  • using our services;
  • in the course of communications with us (face-to-face, by e-mail, by phone, mail or otherwise);
  • in the course of feedback to us regarding our business, services, website and public relations;
  • when registering with us for services or, where relevant, accounts, or, where relevant, for the download of our software;
  • customer, membership, recipient, or service lists that have been lawfully acquired from third parties;
  • through the completion of manual or electronic forms;

Website cookies

Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. You may elect not to accept cookies by changing the designated settings on your web browser; however, not utilizing cookies may prevent you from using certain functions and features of a web site.  Information collected from the use of cookies is used to improve INIT services;

Clickstreaming - Clickstreaming is a technology that allows a website operator to track the paths that surfers take as they access a website and look at the site’s pages, and as they use links to other sites. TQ-Systems USA Inc. collects such information from visitors to www.initusa.com and website traffic information, which is monitored and analyzed in order to determine which products, services or features may be of interest to visitors, so we may improve our website, products, services, features or other offerings.  

In addition, we may review and analyze your use of products and services, to help us serve you better, and to bring other products and services to your attention, which we feel, will be of benefit to you. We also collect and analyze information from other sources for the same purposes. 

Use of Google Maps

We use Google Maps to display maps and to create route maps. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this online offer, you agree to the collection, processing and use of automatically collected and entered data (including the IP address) by Google, one of its representatives or third parties. The terms of use for Google Maps can be found under the following link: https://www.google.de/intl/de/policies/terms/regional.html

For full details on transparency and choices and the privacy policy, please visit the google.de Privacy Center: https://www.google.de/intl/de/policies/privacy/?fg=1

Use of YouTube

Our online offer includes functions of the YouTube service for displaying and playing videos. These functions are offered by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. For more information, please see the YouTube privacy policy. This uses the enhanced privacy mode, which, according to the provider, does not initiate the storage of user information until the video(s) is played. When embedded YouTube videos start playing, YouTube uses cookies to collect information about user behavior. According to information provided by YouTube, these are used, among other things, to collect video statistics, improve user-friendliness and prevent abusive behaviour. Regardless of any playback of the embedded videos, each time our website is accessed, a connection to the Google "DoubleClick" network is established, which may trigger further data processing operations without our influence. For more details about YouTube's use of cookies, please see YouTube's privacy policy at: http://www.youtube.com/t/privacy_at_youtube

Use of Mouseflow

This website uses Mouseflow, a web analysis tool of Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymised IP address). This results in a protocol of mouse movements, mouse clicks and keyboard interaction, with the intention of randomly reproducing individual visits to this website as so-called session replays as well as evaluating them in the form of so-called heat maps and deriving potential improvements for this website. The cookie generated by mouseflow is deleted after a period of 90 days. The data collected by Mouseflow is not personal and will not be passed on to third parties and stored for a period of 3 months. The storage and processing of the collected data takes place within the EU. If you do not want Mouseflow to collect your data, you can object to it on all websites that use Mouseflow by clicking on the following link:


How TQ-Systems USA Inc. may Disclose Personal Information 

TQ-Systems USA Inc. does not sell any Personal Information it collects to third parties. TQ-Systems USA Inc. may share Personal Information with its affiliates, subsidiaries, employees, contractors and agents in the course of providing you with our business services, support, or the fulfillment or delivery of our products or services.

TQ-Systems USA Inc. may disclose Personal information if we are required to do so to a court of competent jurisdiction, other legal or regulatory authority, or, if there is a good faith belief, and reliance on said belief that disclosure is necessary to: comply with any legal process served on TQ-Systems USA Inc.; maintain, uphold or protect our rights or property; protect and ensure the personal safety of the public or other clients; or protect against criminal or quasi-criminal activities, or to detect, prevent, investigate allegations of, or address, misrepresentation or fraud.

Retention and Disposal 

We keep information only for so long as it is needed for the efficient and effective delivery or fulfillment of the software, products, or services you are using or contemplating using and for a reasonable time thereafter, or to meet any legal requirements.  We will either destroy or remove information when it is no longer needed. 

E-mail Communications 

TQ-Systems USA Inc. may receive an e-mail notice when you open one of our e-mails and this information may be used to tailor the e-mails we send to you. We may also send out e-mails about promotions or other news on behalf of TQ-Systems USA Inc. and its operating groups. You may opt-out of being contacted by us, or you can modify the content you receive, by accessing our Preference Page. 

Security and Storage 

TQ-Systems USA Inc. endeavors to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information. TQ-Systems USA Inc. keeps the Personal Information we collect about you strictly confidential. Only authorized personnel have access to this Personal Information.

If any employee, contractor or agent of TQ-Systems USA Inc. misuses Personal Information, this will be considered as a serious offence for which disciplinary action may be taken, up to and including termination of employment or contract for service. If any individual or organization misuses Personal Information provided for the purpose of providing services to or for TQ-Systems USA Inc., this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between TQ-Systems USA Inc. and that individual or organization and possible legal action against such individual or organization.

Our computer security specialists build security into all our computer systems. This protects your information at all times, when it is stored in data files or handled by our employees. Our systems also protect your information when it is transmitted, for example, between our data processing centers, our stores and corporate offices.  Personal Information may be stored or processed in any jurisdiction in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By supplying us with Personal Information you consent to any transfer of this information to other jurisdictions (including countries which have not been assessed for adequacy of privacy laws).

TQ-Systems USA Inc. is and shall continue to use industry-standard technology to maintain the security of your personal information, and for our connections to the internet; however, TQ-Systems USA Inc. cannot and does not guarantee the privacy, security, authenticity or non-corruption of any information transmitted through the internet or any for information stored in any third-party system connected to the internet.

While TQ-Systems USA Inc. takes steps to verify that any service providers, suppliers or the like with whom we share information are committed to maintaining the privacy of Personal Information at standards that are at least as stringent as our own Privacy Policy, TQ-Systems USA Inc. does not and cannot guarantee the actions, conduct or standards of any such parties.

TQ-Systems USA Inc. shall not be responsible for any claims, damages, costs or losses whatsoever arising out of or in any way related to third-party connections to or use of the Internet.  TQ-Systems USA Inc. cannot and does not ensure the protection of any Personal Information that you provide to a third-party web site that may reference, be referenced or link to our website.  Personal Information collected by these third parties is not subject to, or governed by, this Privacy Policy.  TQ-Systems USA Inc. shall not be responsible for events beyond our direct control.  TQ-Systems USA Inc. will not be liable for any direct, indirect, incidental, consequential or punitive damages relating to the uses or releases of Personal Information. 


We are committed to upholding our Privacy Policy.  Our policies and procedures will be reviewed on a regular basis and their results of such review will be presented to our personnel responsible for overseeing privacy matters.

TQ-Systems USA Inc. is committed to treating you with the greatest respect and consideration.  Please let us know if you have any questions or concerns and we will take steps to address them.


TQ-Systems USA Inc. is committed to protecting the safety of children.  We will not knowingly request or use Personal Information from children under the age of thirteen without parental consent. If we receive actual knowledge, we will take steps to have such information eliminated.  This website is not to be used by anyone under the age of thirteen.  Persons under the age of thirteen are not authorized to use this website and are directed to immediately discontinue use of this website. 


TQ-Systems USA Inc. may from time to time update this Privacy Policy, with the updated policy to be posted on our website. The use of Personal Information provided to TQ-Systems USA Inc. prior to the update will continue to be governed by the policy in effect at the time the information was provided. We recommend that you revisit this Privacy Policy from time to time on a regular basis. 


By using this website, you agree, and do hereby consent, to our collection and use of information and Personal Information for purposes for which the information/Personal Information was collected and in accordance with this Privacy Policy. If you do not consent, you are to immediately discontinue use this website and to refrain from further using this website. 

TQ-Systems USA Inc. does not collect personally identifying information about You (such as Your name, address, telephone number, or email address) unless You voluntarily submit that information to TQ-Systems USA Inc. through our Contact page or sign up for our emails. Any such voluntarily provided information may be used for our internal business and marketing purposes and may be disclosed to third parties for such purposes. If at any time You wish to have personally identifying information removed from our database or to make changes or corrections to personally identifying information previously submitted by You, please submit your request in writing to: TQ-Systems USA Inc., 424 Network Station, Chesapeake, Virginia 22320, Attn: General Manager, and we will make every effort to accommodate your request.

TQ-Systems USA Inc. uses cookies to assist in online marketing initiatives through third party vendors to serve online advertisements based on your visit(s) to our Websites. Cookies are small files that are transferred to your computer’s hard drive through your Web browser (if you allow) and enables sites or service provider systems to recognize your browser, capture and remember certain anonymous information. We do not honor any "do not track" requests sent from a web browser. Our site collects personally identifiable information from visitors and tracks their online activity.

If you are a California resident, you have a right to request from companies conducting business in California a list of all third parties to which the company has disclosed Personal Information, as defined under California Civil Code Section 1798.90(e), during the preceding year for third party direct marketing purposes. We will respond to one request per California resident per calendar year, according to California Civil Code Section 1798.83. You may request this information in writing by contacting us by mail at TQ-Systems USA Inc., 424 Network Station, Chesapeake, Virginia 22320 or by email at info@tqusa.com. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to thirty (30) days for a response.

Third parties may use our site to collect personally identifiable information and information about a visitor's online activities.

Governing Law and Venue 

By visiting and using this website, you acknowledge and agree that the laws of the Commonwealth of Virginia shall govern, construe and apply to this Privacy Policy (without any reference or regards to any principles of conflict of laws). The venue for the resolution of any question, dispute, proceeding or other matter arising out of this Privacy Policy shall be the federal or state courts located in the Eastern District of Virginia.

This website uses cookies to improve the usability of our website, to analyze web visits and to personalize content.